DM Consulting Services and duapune.com continue their training sessions in “Excellent Customer Service” with the participation of another group from BKT National Commercial Bank staff on 28 October 2017.

The training consisted of topics related to communication with the client, avoiding disputes and misunderstandings in communication with the client, conflict resolution in communication with the client and handling of every case to be problematic.

Participants were interactive by sharing their experiences and addressing each case of communication with customer. Other trainings will follow…