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Excellent Customer Service

DM Consulting Services organized a successful training on “Excellent Customer Service” with the participation of BKT National Commercial Bank staff on October 10, 2017. The training consisted mainly in concrete cases and themes that the employees of this bank face i their daily work and customer service on different occasions. The training was considered fruitful…read more

Training “Leadership and Management Skills”

DM Consulting Services Albania Ltd, specialized in the sector of education, training, human resources and employment, organized on October 23 and 24, 2015 the training on “Leadership and managerial skills” for the staff of the National Commercial Bank (Banka Kombëtare Tregëtare) with the managerial level participants of the bank. At the end of training, participants…read more

“Communication and Sales” Training

DM Consulting Services is organizing a training session concerning “Communication and Sales Techniques” for First Investment Bank in Albania. First group sessions were organized on October 2ndand 3rd, 2015. Second group session were organized on October 9thand 10th, 2015. Meanwhile, third group sessions are expected to take place on October 30th and 31st, 2015.

Job Interview Training for Credit Agricole Bank

On November 22, 2014 in the premises of the Credit Agricole Bank, it was organized the 1 day training course of “Job Interview”. Participants in the training were Managers and Directors of different Departments. Object of this training was the improvement of the knowledge of the management staff on the interviewing process and the candidates…read more

Trainings for Albtelecom & Eagle Mobile

On 22, 24 and 25 September 2014, were held three professional trainings on Telephone Behavior and Becoming a Motivational Leader for three various groups from the Commercial Division of the company Albtelecom and Eagle Mobile. The organizing staff of DM Consulting had prepared and selected materials and training methodology in such a way that the…read more

Trainings for National Commercial Bank of Albania

As part of the numerous trainings that DM Consulting Services has organized during period of time March – September 2014, our senior trainers have offered six training sessions of 2 days each for the employees of different positions for the National Commercial Bank of Albania. Referring to the effectiveness and the positive results and feedback…read more